Privacy policy

Introduction 

Canada Online Tutoring (“COT”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:

• Visit our website
• Book tutoring services through our website
• Communicate with us
• Use our tutoring services

By using our website or services, you consent to the practices described in this Privacy Policy.

What Is Personal Information?

“Personal Information” means information about an identifiable individual, including but not limited to:

• Name
• Email address
• Phone number
• Mailing address
• Grade level or academic program
• Academic progress information
• Payment details
• IP address and device information

It does not include anonymous or aggregated data that cannot identify you.

Information We Collect

We collect only the information necessary to provide and improve our tutoring services.

A. Information You Provide

When you fill out a contact form, register, or book tutoring sessions through our website, we may collect:

• Full name
• Email address
• Phone number
• Student grade level
• Subjects of interest
• Academic goals
• Parent/guardian contact information (if student is under 18)
• Any information submitted through forms or messages

B. Booking and Scheduling Information

Because bookings are made directly through our website, we collect:

• Selected tutoring services
• Preferred tutor (if applicable)
• Scheduled session dates and times
• Session history
• Communications related to bookings

This information is necessary to schedule, manage, and deliver tutoring services.

C. Payment Information

Payments are processed through secure third-party payment providers.
We do not store full credit card numbers on our servers. Payment providers use industry-standard encryption and security safeguards.

D. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referral source

We use cookies and similar technologies to improve website performance and user experience. You may disable cookies in your browser settings.

How We Use Your Information

We use personal information to:

• Provide tutoring services
• Schedule and manage bookings
• Communicate with students and parents
• Process payments
• Send booking confirmations and service-related communications
• Track academic progress
• Improve our services and website
• Comply with legal, tax, or regulatory requirements

We do not sell personal information.
If you opt in to receive marketing emails, we may send occasional updates. You may unsubscribe at any time.

Consent

By providing personal information through our website, booking system, or communications, you consent to its collection and use for the purposes outlined in this Privacy Policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual obligations. Withdrawal of consent may affect our ability to provide services.

Disclosure of Personal Information

We may share personal information only in the following circumstances:

A. Service Providers

We may share information with trusted third-party providers that assist in operating our business, including:

• Website hosting providers
• Booking and scheduling software providers
• Payment processors
• Cloud storage providers

These providers are required to protect personal information and use it only for authorized purposes.

B. Legal Requirements

We may disclose personal information if required by law, court order, or legal process.

C. Business Transactions

If Canada Online Tutoring undergoes a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to confidentiality protections.

Data Retention

We retain personal information only as long as necessary to:

• Provide tutoring services
• Maintain business and financial records
• Comply with legal and tax obligations

When information is no longer required, it is securely deleted or anonymized.

Security Safeguards

We implement reasonable physical, technical, and administrative safeguards to protect personal information, including:

• Secure hosting environments
• Encrypted payment processing
• Password-protected systems
• Restricted access to sensitive data

While no online system is completely secure, we take reasonable steps to safeguard your information.

Cross-Border Data Transfers

Some third-party service providers may store or process information outside of Canada. When this occurs, personal information may be subject to the laws of those jurisdictions. We ensure appropriate contractual safeguards are in place.

Children’s Privacy

Our services are intended for students of various ages.
If a student is under 18 years of age, parental or guardian consent is required before collecting personal information.
We do not knowingly collect personal information from minors without appropriate consent.

Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent (where applicable)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information below.

Breach Notification

In the event of a breach of security safeguards posing a real risk of significant harm, we will:

• Notify affected individuals
• Report to the Office of the Privacy Commissioner of Canada
• Take steps to mitigate harm

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website or services constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Canada Online Tutoring
Email: info@canadaonlinetutoring.ca
Phone: 888-898-6626
Mailing Address: 50 Charles Street East, 20th Floor Toronto, Ontario, M4Y 0C3

You may also contact the Office of the Privacy Commissioner of Canada at: https://www.priv.gc.ca